Shipping policy

Preorder timing

Please check the product description before ordering for the preorder timeframe that applies to your item. Preorder items can take up to 4 weeks, as stated on the product listing. Please check whether the listing describes dispatch or delivery timing; dispatch is when an order leaves us, while delivery is when it reaches you.

Dispatch and tracking

Check your dispatch confirmation for shipping details. If tracking is provided, use the tracking link to follow your parcel. Tracking may not update immediately after dispatch.

Delays

If the timeframe stated on your product listing has passed, or tracking appears stalled, please contact us with your order number. We will check the status and discuss the next steps with you.

Changes before dispatch

If you need to change your delivery address or order details, contact us as soon as possible with your order number and the requested change. We will check whether the change is still possible and confirm before you rely on it.

Cancellations and refunds

To request a cancellation, contact us as soon as possible. Let us know your order number and whether you have received a dispatch confirmation so we can check the order status and explain the next steps. Please also read our Refund Policy.

Contact steps

Use the contact details published on our store. Include your order number, the name used for your order, and a short description of your query. For a delivery issue, please include any available tracking details.